Agreement on Use of Complaint Window


NARUVIS provides this service based on the following terms and conditions.

Parties to this agreement are Complaint Window users (referred to as “Users”) and (referred to as “NARUVIS”).

1. Definition

1.1 Complaint Window (referred to as “the System”) – means a software program developed by NARUVIS which allow Users to sign in to the System and report suspected transactions, product information in violation of our policies, etc..

1.2 User – means a person (whether an individual or an entity) who uses the System to report or respond to complaints.

2. Effect of Agreement

2.1 This Agreement includes the following rules and also any rules that NARUVIS has issued or may issue in the future for the System. All such rules shall form an integral part of this Agreement and have the same legal effect as the body of this Agreement herein contained.

2.2 When using the System, User promises to accept and act in accordance with all the equivalent rules. NARUVIS reserves the right to add and change this Agreement and all related rules at its sole discretion from time to time and NARUVIS will inform User of related changes in an appropriate manner. If User does not accept the equivalent changes, he should stop using the System. Once the revised Agreement has been published on, it takes effect immediately. All related rules, which also form part of this Agreement, will take effect upon their release. If User signs in to or continues to use the System, he shall be considered to have accepted the revised Agreement. Unless otherwise expressly stated, any new content that widens the coverage of the System or enhances its function shall be subject to this Agreement.

2.3 After User has confirmed acceptance of this Agreement, the Agreement shall have legal effect as between User and NARUVIS. User should read this Agreement carefully before using the System. If there is any doubt, he may consult NARUVIS or his own legal advisers. Irrespective of whether User has actually read this Agreement carefully before using the System, as long as he has clicked the "Confirm" button at the bottom of the body of this Agreement, User is considered to have given permission to and enter into this Agreement.

3. Directions for Using the System

3.1 When submitting a complaint, User must submit supporting documents in accordance with the requirements of the System, including but not limited to the complaint form, related transaction proof and so on. User warrants that the information and all materials submitted by him are true, lawful, timely, valid and accurate.

3.2 When submitting a complaint, User has the obligation to provide correct information and warrants the validity and security of such information as e-mail address, telephone number, address etc. and shall ensure that NARUVIS and the party being complained of can contact him through the above mentioned contact information. In addition, User should send a written notice to NARUVIS immediately upon there being any changes in the appropriate information.

3.3 When the System shows that the complaint is submitted successfully, it only means that User has completed the submission in accordance with the procedures prescribed by the System and it does not necessarily follow that NARUVIS will accept the complaint or deal with the complaint in the way requested.

3.4 When the submitted information meets the complaint standard, NARUVIS will inform the company being complained of about the complaint, and ask him to respond to the complaint within a reasonable time period. NARUVIS has the right to change the response time in light of the actual situation. Once the response time period is over and the company being complained of has not responded, NARUVIS has the right to order certain punishment on him accordingly.

3.5 If the company being complained of submits a counter-notice within the response period, which is considered as reasonable and valid prima facie, NARUVIS will forward the counter-notice details to the complainant and ask him to respond to it within a reasonable period of time. If the complainant objects to the counter-notice, the complainant may file a dispute notice with NARUVIS.

3.6 User acknowledges and agrees that NARUVIS has no responsibility or ability to judge / decide the accuracy of the contents and quality of the complaint and the counter-notice. NARUVIS is neither a law enforcement unit nor a judge / arbiter of business disputes. NARUVIS shall not be responsible for any suspected frauds / business misconducts made by its members.

3.7 At any time during the process of the complaint, NARUVIS has the right to require User to issue any information or provide any additional material in relation to the complaint. After receiving request for additional information in relation to the complaint, User must provide applicable information in timely manner in accordance with the requirements of NARUVIS. If there is a failure to do so, NARUVIS shall have the right to treat the complaint as not having been submitted.

4. User Announcement

User declarations and warranties

(a) User warrants that he is legally entitled, subject to civil law, and has the right and capacity to file complaints according to the law.

(b) NARUVIS acts as an internet information service platform, which does not have the power to determine whether any information published on the website may constitute any violation or settle transaction dispute issues, etc. NARUVIS has the right to consider a way to handle the above mentioned counter-notices to be submitted by companies being complained of accordingly.

(c) The whole complaint procedure to be processed over the System is in acquiescing with national laws, regulations and relevant provisions, as well as all applicable aspects of social and public interests or public ethics. If there is any violation giving rise to legal consequences, User undertakes to accept all correlative legal responsibilities in his own name.

(d) User acknowledges that NARUVIS has the right to disclose significant information of the complaint, including but not limited to contact information, complaint details and related supporting documentation to complainants / companies being complained of for the purposes of processing and settling complaints.

(e) User agrees not to use any information from the System for any purposes other than processing and settling related complaints.

(f) User agrees to receive e-mail and information from NARUVIS and its affiliates.

5. Conclusion of Use of the System

NARUVIS has the right to dissolve any use of the System at any time without further notice for the circumstances as follow:

(a) User violates any provision of this Agreement

(b) Any materials submitted by User for complaint is fake or contains anything false or illegal

(c) User expressly indicates his unwillingness to accept a new or revised agreement

(d) Any circumstances that NARUVIS may in its sole discretion consider necessary to abort the use of the System

6. Post Conclusion of Use of the System

6.1 After adjourn of use, NARUVIS has no accountability to keep any complaint related information after the termination of use of the System. NARUVIS has the right to delete the information after a reasonable period of time.

6.2 Regardless of the manner of which NARUVIS terminates the use of the System, NARUVIS reserves its right to:

(a) Keep or not to keep User's complaint records;

(b) Take necessary actions against User who disobeyed this Agreement or performed any illegal conduct before termination of use of the System.

7. Modification and Interruption to the System

7.1 User agrees that NARUVIS may at its sole discretion change or interrupt part or all of the System’s functionality and usage thereof and delete any material User has submitted to the System without notifying User or being liable to User or any third party.

7.2 User understands that NARUVIS has to maintain and / or may need to repair the System and / or its related equipment on a regular or irregular basis. NARUVIS does not bear any responsibility towards User for any delay or suspension of the use of the System for the said situations.

8. Intellectual Property Rights

8.1 NARUVIS is the intellectual property right owner of all contents of the System, including but not limited to word articles, pictures, files, website design, and any intellectual property materials therein. The intellectual property rights of the above said materials are, including but not limited to trademark rights, patent rights, copyrights, commercial secrets, etc.

8.2 Without prior written approval from NARUVIS, no individual or entity shall use, modify, copy, distribute publicly, change, disseminate, issue or publish publicly any intellectual property materials of the System, including the system technology and programming.

8.3 If user breach on any of NARUVIS’s intellectual property rights, NARUVIS reserves the right to take appropriate actions to claim any loss caused by User’s violation under the laws.

9. Privacy Policy

9.1 Scope

The following provisions apply to any information received and recorded by NARUVIS from User’s browser at the time User visits the System’s webpage, including but not limited to IP addresses.

9.2 Use of Information

(a) NARUVIS only uses the collected information to process complaints and analyse data internally. NARUVIS will neither use the collected information for any other purposes nor share them with any third party (except NARUVIS Group and its affiliates).

(b) NARUVIS does not allow any third party to collect, edit, sell or disseminate for free the User's personal information by any means. If NARUVIS discovers any User engaged in the above stated activities, NARUVIS has the right to cease all the access rights to the System of User immediately without further notice.

9.3 Information Disclosure

(a) User's information may be partially and fully disclosed for the situations as follow: (b) User authorizes to disclose the information to a designated third party for a specific purpose

(c) In compliance with relevant provisions of any applicable laws, or upon requests of national official bodies empowered by the laws, User information may be disclosed accordingly

(d) Upon request of a third party who has obtained a judicial order for related information disclosure

(e) Any information disclosures that NARUVIS considers appropriate which are regulated and / or allowed under the laws.

10. Modification of Agreement

10.1 NARUVIS reserves the right to modify any provision of this Agreement. If there is any change to any provision of this Agreement, NARUVIS will intimate User of relevant changes in an appropriate manner.

10.2 If User disagrees with any change of this agreement, he is free to stop using the System. If User continues to use the System, he is deemed to accept all changes of this Agreement.

11. Delivery Notification

11.1 NARUVIS may send notification to User by ways of webpage bulletins, emails, short message service (SMS) or regular mail delivery etc. Notification is deemed to be received by User on the date it is sent.

11.2 User should send his messages to NARUVIS through the physical addresses, fax numbers, e-mail addresses and other information published on the System.

12. Jurisdiction

This Agreement shall be define and controlled by the laws of Indian Territory; and any dispute arising thereof shall be submitted to the courts of Tamilnadu, India.

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